Terms of Service
Welcome to Stay Pet. These Terms of Service (“Terms”) govern your access to and use of the website located at www.staypet.com (the “Site”), operated by Stay Pet Resort, LLC and Stay Pet Veterinary, LLC (“StayPet,” “we,” “us,” or “our”). By accessing or using our Site or booking services with us, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this Site or request services. By using the Site, you represent and warrant that you meet the eligibility requirements and have the authority to enter into this agreement.
2. Bookings and Payment
All bookings or purchases made through our Site are subject to availability and confirmation of the final price. We reserve the right to refuse or cancel any booking or order at any time, for any reason, including but not limited to service availability, scheduling conflicts, errors in pricing or service information, or suspicion of fraudulent activity. Prices are listed in U.S. dollars and are subject to change without notice. Payment must be made at the time of booking using one of the approved methods provided on our Site.
3. Cancellations and Refunds
Cancellation and refund eligibility are detailed on our Cancellations & Refunds page. We make every effort to accommodate scheduling changes, but cancellations made outside of our stated policy window may be non-refundable. If you experience an issue with your booking or payment, please contact us at stay@staypet.com.
4. Service Information and Use
We strive to ensure all service descriptions and details on our Site are accurate and up to date. However, we cannot guarantee that all content is error-free. Our services are designed to provide high-quality pet care and support but are not a substitute for professional veterinary or behavioral services. You are responsible for providing accurate and complete information about your pet’s needs and ensuring they are healthy and fit for care.
5. Intellectual Property
All content on this Site, including but not limited to text, images, logos, graphics, videos, and service names, is the property of Stay Pet or its licensors and is protected under applicable copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Stay Pet disclaims all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our services. Our total liability for any claim arising out of or relating to these Terms or your use of the Site will not exceed the amount you paid, if any, for services booked through the Site.
7. User Accounts and Communications
If you create an account or subscribe to our newsletter, you agree to provide accurate and current information and to keep your login credentials secure. By providing your contact information, you consent to receive transactional emails and, if opted in, marketing communications. You may unsubscribe from marketing messages at any time using the link provided in our emails.
8. Termination
We reserve the right to suspend or terminate your access to the Site or services at our discretion, without notice, if we believe you have violated these Terms or engaged in fraudulent or harmful behavior. You may discontinue use of the Site at any time.
9. Changes to These Terms
We may update or modify these Terms at any time by posting the revised version on this page. Changes become effective immediately upon posting. Your continued use of the Site after any update constitutes your acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms or how your information is handled, please reach out to us at stay@staypet.com.